A funeral provider in Houston sold a family a burial vault even though the veteran’s cemetery furnished a concrete grave liner at no charge. The sale was closed because the salesman informed the family that it was a legal requirement for them to have a vault in the State of Texas even though the grave liner was furnished at no charge by the VA.
Ken Lambert noticed the additional charges during an invoice review. When the family was asked, they stated what the salesman had told them. They did not think it was right but they went along with it. The funeral home owner was contacted but would not cooperate until Ken stated that the family was prepared to sign affidavits to the Funeral Service Commission and the Federal Trade Commission stating that the salesman sold them the vault as a “legal requirement”, which was a specific violation of the law. The owner then refunded the $995 for the vault even though the veteran was buried with the merchandise.